Returns & Exchanges

At Fractal Audio Systems, we stand behind the quality of our professional-grade processors and accessories with a 15-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a refund or exchange provided the item is in its original, mint condition.

Return Process

• 1.
  Request an RMA

  Contact our support team within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Pack the item securely in its original factory packaging, including all manuals, cables, and accessories to avoid restocking fees.

• 3.
  Shipping and Labeling

  Clearly mark the RMA number on the outside of the shipping carton and send the package via a trackable carrier with appropriate insurance.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and functionality, we will process your refund to the original payment method, minus shipping costs.